How to make a complaint

We do our best to ensure that we provide our members with the best products and customer service. However, if you are not satisfied with any aspect of our service then get in touch and we will investigate your complaint as soon as we can.

 

Ways to get in touch

By email: info@bristolcreditunion.org.uk

By phone: 0117 9247309, Monday-Friday, 8.30am-4.30pm

In person: Bristol Credit Union, 112 Cheltenham Road, Bristol BS6 5RW, Monday-Friday 10am-2.30pm.

By post: Bristol Credit Union, 112 Cheltenham Road, Bristol BS6 5RW

Please give us as much detail as you can to help us deal with your complaint as quickly as possible. We will aim to address your complaint within three working days. If we don’t manage to resolve the complaint within five working days, we will be in touch and let you know when you can expect a full response.

 

If you’re still not happy

Bristol Credit Union is a member of the Financial Ombudsman Service, which offers an independent review service. If we haven’t been able to resolve your complaint within eight weeks, or you are unhappy with our final response you can contact The Financial Ombudsman Service (FOS) and ask them to look at your case for free.

They can be contacted:

The Financial Ombudsman Service

Exchange Service

Harbour Exchange Service

London E14 9SR

Phone: 0800 023 4567 / 0300 123 9123

Email: complaint.info@financial-ombudsman.org.uk

For more information, visit: www.financial-ombudsman.org.uk